FAQ
NEW TO REFORMER PILATES?
No experience needed! Our instructors will guide you through every movement in a supportive, friendly environment. Move at your own pace and feel confident from your very first class.
Try the Pilates Room Experience - 21 days unlimited classes $99
INJURIES OR HEALTH CONCERNS?
If you’ve recently had surgery or have any health concerns, we recommend discussing with your lead healthcare provider first. Then, please get in touch with us before booking to ensure our classes are right for you.
Let us know about any injuries or conditions that may require modifications so we can best support you in class.
UNSURE IF CLASSES ARE SUITABLE?
Please reach out via our contact form or email hello@pilatesroom.co.nz and we can help guide you to the best option,
it may be best to start with a private session.
WHAT IS THE MINIMUM AGE TO ATTEND CLASSES?
The minimum age for training with us is 16 years old however teenagers under16 may attend classes with parental consent. Just email us at hello@pilatesroom.co.nz prior to booking to arrange the consent process.
HOW OFTEN SHOULD YOU DO PILATES?
The more time you put in the more results you will see but we recognize that everyone is different,
so at a minimum we recommend attending at least once a week, but if you can, aim for two or more.
That’s where the real progress happens — improved posture, stronger core, and lasting results you can feel
HOW DO I BOOK A CLASS?
Our online booking systems offers you the flexibility to self manage all your class bookings.
Classes can be booked up to 15 minutes before they start.
HOW DOES THE CLASS WAITLIST WORK?
Missed out on your favourite class? Don’t worry — join the waitlist!
If a spot opens up, you’ll be automatically booked in depending on your place in line, and we’ll send you a confirmation email
Just note: the waitlist closes 1 hour before class, so after that, any remaining spots can be booked directly. From there you can book the class if it still suits but not it is first in first served.
If you no longer want the waitlisted spot please ensure you remove yourself from the waitlist.
HOW DO I ENTER THE STUDIO?
We have two entrances to the studio. The front door is available for entry on weekdays between 8am-5pm.
Alternatively we have a rear entrance down the driveway for all other session including early mornings, evenings and weekends. If a class or private session is in progress please wait until it has finished before entering the studio, we have benches by both entrances where you can wait.
PRIVATE SESSIONS?
Our private sessions times are based around our class schedule, available sessions are typically weekdays 8am - 4pm.
Email us pilatesroomnz@gmail.com to check avails or to book.
HOW LONG ARE CLASSES?
All our classes are 50 minutes, please arrive at least 5 minutes before the class starts.
WHAT IS THE CANCELLATION POLICY?
Class cancellations or movements are the responsibility of the person booking the class and must be made directly via our booking system.
Class cancellations or movements can be made up to 12 hours before the class start time without penalty.
Any cancellations or movements less than 12 hours will incur the class cost from your pass.
LATE CANCELLATIONS?
You can cancel your classes less than 12 hours prior, however you will still incur the class cost.
Late cancels just help us to manage attendance and each month we will to a draw to gift back one late cancellation their class pass to say thank you.
WHAT TO WEAR?
Comfortable clothes that you can move and work out in, nothing too loose and long hair preferably tied up to avoid it getting caught. Please note you will have your legs in the air so if you are going for shorts then a pair of bike pants underneath can be good option.
Clean socks are compulsory in our studio with grip socks preferred but not essential.
We stock a range of Move Active grip socks for purchase at $20 a pair if you forget your socks.
WHERE CAN I PARK?
Street parking is easiest and there are a few carparks close by. It can sometimes be harder to find a park right out the front during the busy weekdays so please allow time for parking to ensure you get to your class on time.
I AM PREGNANT, CAN I ATTEND CLASSES?
Unfortunately we do not offer classes suitable for pregnancy, your body is undergoing so many changes as you grow that new life so you need to take extra care. we recommend you find a class designed for especially pregnancy.